Easy Returns

Returns – Faulty Items

If the items you receive are damaged or are not what you ordered, please contact us within 14 days for authorisation to return them to us.

Once you have returned the products in their original packaging, we will refund the cost of your order including our delivery charge and your return postage costs.

Please note this policy only applies to products purchased from www.xtras.co.uk. Purchases made from Xtras stores and barrows are not eligible for exchange or refund.

Returns Policy – Other Reason

If you wish to return an item you have ordered for any other reason, you must contact us within 14 days.

Providing you return the product to us unopened and in saleable condition, we will refund the cost of the item. Please note we will not refund your postage.

Please note this policy only applies to products purchased from www.xtras.co.uk. Purchases made from Xtras stores and barrows are not eligible for exchange or refund. Conversely, purchases made from www.xtras.co.uk are not eligible for exchange or refund at any of our stores or barrows.

Any returned items must be received within 28 days of purchase to qualify for a refund or replacement.

Returns Policy – Hair Extensions

If you wish to return your hair extensions to us for a refund or exchange, please contact us within 14 days for authorisation to return them to us.

Please note, in order to process a refund or exchange the hair extensions must be returned to us in the original, unworn condition as received and must still be attached to the card.

This returns policy does not affect your statutory rights. Further information can be found at www.consumerdirect.gov.uk.